Business & Tech

National Grid Warms Up to Customers

After it was scrutinized for its lack of communication to turn power back on for Massachusetts residents post Hurricane Irene, National Grid is warming up to customers.

National Grid’s natural gas customers can expect to pay less for natural gas during the winter heating season, according to the company. 

National Grid has asked the Massachusetts Department of Public Utilities to approve new rates, which could save its 3.4 million Massachusetts customers approximately five percent on their monthly bills between November 1 of this year and April 30, 202, the company said in a news release. 

“Our goal is always to purchase natural gas at the lowest price possible and pass the savings directly on to our customers, “ said Marcy Reed, president of National Grid in Massachusetts. “We’re pleased to be able to do this when our customers need it most.”

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Customers can expect a 10 percent reduction in the cost of gas, which translates into a five percent decrease for a typical residential customer using 780 therms of natural gas through the winter heating season. Actual monthly bill amounts will be determined when the DPU sets rates in October.

The company encourages homeowners to utilize its PowerofAction.com website to learn more about how to save on their heating bill.

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